I have purchased three hot tubs during the past 30 years from Great Bay. The first was a redwood tub, and the last two have been Nordic Crown II tubs. The experience for each of these three tubs has been great... from the original purchase through maintenance and service. In particular, our most recent tub had to be installed in an existing deck. It was a little tricky to make it all come out smoothly. Tony was very helpful throughout the sales process. Tim and the crew did an excellent job with delivery and installation. I would highly recommend Great Bay.
I recently needed a repair on my spa and ordered a part thinking I would fix the problem. It was very easy to verbally order the sensor over the phone with Tony but even better it shipped that day and I had it the next. Unfortunately my tub needed more than that as it started tripping my breaker and it was a bit under freezing outside. Called Great Bay in the AM and spoke with Jessica who pleasantly took my call and placed a service request quickly enough that the tech actually called later that day. When the tech arrived he had the part I needed on hand so no return trip. My wife reported him as getting along well with our two young kids and a boisterous Great Dane. Thank you Great Bay.
We purchased a new Bullfrog spa from Great Bay and have only positive things to say about the experience. The sales staff (we worked with Jessica mainly) was awesome, walking us through all of our options and explaining the various features of each tub. As this is our first hot tub, we were a bit nervous but Great Bay made things very easy. I would highly recommend Great Bay to others looking to purchase a spa or supplies.
For 3 months before, and now 12 months after the purchase of our Sundance Chelsee, I have pestered Jaime at Great Bay with a barrage of questions and he's answered every single one of them. We live over an hour away, but we continue to purchase our supplies from Great Bay due to the great customer service and competitive costs.
I recently had an excellent experience with Great Bay Spa and Sauna. I ordered a Helo Infrared Sauna and Tony was extremely helpful. He asked what my specific needs were and he made recommendations on the best product to purchase. I went and ordered the unit he suggested and my wife and I are extremely happy with our purchase. When the time came for installation, it was very easy and convenient to schedule a day and time. Tim arrived right on time and did a fantastic job installing the sauna. He was very professional and friendly, asked if we wanted to hold onto the packing materials for future use and gave us a great tutorial on how to use the product. I would recommend Great Bay to anyone who is looking for a quality product, a positive buying experience and professional installation. Great job!
Great Bay Spa Sauna Sundance Spas Bullfrog Spas is a US Spa based in Portsmouth, Maine. Great Bay Spa Sauna Sundance Spas Bullfrog Spas is located at 275 Constitution Ave, Portsmouth, NH 03801, USA.
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